Lunabell, Inc. uses surveys, interviews, and observation to conduct a comprehensive service audit.

EFFICIENCIES

ASSESSMENT

Lunabell, Inc.

Business Consulting

“Lunabell, Inc. delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

TESTIMONIALS

We identify technology, training, and processes to take your service team to the next level.

IMPLEMENT

PLANNING

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

Lunabell, Inc. monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

OUR SERVICES

Once we have executive buy-in, we oversee the implementation process from start to finish.

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance